1. Tickets and Entry
Purchase of a ticket signifies your agreement to these terms and conditions.
• E-Tickets are unique to each attendee. Duplicate or resold tickets will be refused, and no refunds will be provided.
• Valid photographic ID is required for entry to verify both your E-Ticket and age. Acceptable forms of ID include a passport, driver’s licence, or any other government-issued photographic ID. Photocopies will not be accepted.
• Ticket holders must adhere to door opening and closing times. Late arrivals may be denied entry without a refund.
• Entry is strictly limited to individuals aged 18 or over unless stated otherwise for specific events.
2. Admission and Security
• There is no re-entry.
• The Event Organiser reserves the right to refuse admission to any ticket holder without providing a refund.
• Entry will be refused to anyone appearing to be under the influence of drugs, alcohol, or legal highs.
• Security searches may be conducted upon entry and at any point during the event. Failure to comply will result in denied entry or ejection from the venue without a refund.
• The Event Organiser reserves the right to confiscate items deemed dangerous, illegal, or disruptive, including but not limited to:
Weapons of any kind
Illegal substances
Large bags or backpacks (bag policy may vary depending on the event)
3. Health and Safety
• Attendees may be refused entry if they pose a health risk to others.
• In the case of emergency or evacuation, attendees must follow all instructions from venue staff and security.
4. Behaviour and Conduct
• Aggressive, violent, or disruptive behaviour will not be tolerated and may result in ejection from the venue.
• Attendees are required to respect other guests, staff, and performers. Anti-social behaviour, including harassment, is strictly prohibited.
• Anyone found to be damaging venue property will be held liable for costs of repair and may face further legal action.
5. Event Changes and Cancellations
• All tickets are non-refundable unless the event is cancelled or significantly altered. Refunds, if granted, apply only to the face value of the ticket (excluding booking and additional fees) and must be claimed within the timeframe set by the Event Organiser.
• The Event Organiser reserves the right to make changes to event details (line-up, start times, etc.) without prior notice.
6. Photography and Filming
• By attending the event, you consent to being photographed or filmed. Images and recordings may be used by the Event Organiser for promotional purposes.
• Personal photography and filming are permitted unless stated otherwise by the Event Organiser. Professional cameras and recording equipment are prohibited unless prior authorization has been obtained.
7. Personal Belongings
• The Event Organiser accepts no responsibility for lost, stolen, or damaged personal items. Guests are encouraged to use cloakroom facilities where available.
• Lost property should be reported to venue staff. Unclaimed items may be disposed of after a set period of time.
8. Drinks and Smoking
• The venue operates a strict “Challenge 25” policy. Guests may be required to present valid ID when purchasing alcohol.
• Smoking, including the use of electronic cigarettes (vapes), is only permitted in designated smoking areas. Smoking in non-designated areas may result in ejection from the venue.
9. Liability
• The Event Organiser is not liable for any injuries, losses, or damages sustained at the event unless caused by negligence on the part of the Organiser.
• Attendance is at the ticket holder’s own risk.
10. General Provisions
• These terms are governed by the laws of the venue’s jurisdiction.
• The Event Organiser reserves the right to refuse entry.
• The Event Organiser reserves the right to amend these terms and conditions at any time. Updates will be made available on the Venue website or ticketing platform.